Phone: 1-800-848-5800 (Always feel free to call support, even if your ticket was opened via email, and especially if you are having trouble with email communication. OCLC prefers phone calls to clear up misunderstandings.
ScreenShare: OCLC is willing to screenshare to resolve problems, do not hesitate to ask to screenshare as part of the support process
PALNI receives weekly reports from OCLC support of all open PALNI service requests. PALNI staff are monitoring these reports for issues that need extra intervention.
You can see the status and view a list of service requests for your institution on the OCLC Online Service Center (https://www.oclc.org/servicecenter)
For Central Index/Remote Search: email email@example.com and CC: firstname.lastname@example.org asking for a ticket to be created.